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Resources

Important Contact Information

After hours merchant support:


SignaPay processes on three front-end platforms. Each offers after hours support 24/7/365. If you are unsure which platform you use, call or email our Customer Service staff.


For merchants processing through Cynergy Data
on our ChasePaymentech Network:


After Hours Customer Service and Technical Support Call: 1-800-865-1164

Voice Authorizations Call: 1-800-291-4840

Dedicated hotline for Chargebacks and Retrievals Call: 1-866-637-5467
or fax 706-644-5210.


For merchants processing through Equity Commerce
or on our TSYS Network:


After Hours Customer Service and Technical Support Call: 1-877-243-6542

Voice Authorizations Call: 1-877-243-6542

Dedicated hotline for Chargebacks and Retrievals Call: 1-866-637-5467
or fax 706-644-5210.


 

For merchants processing on our First Data Networks:


General Customer Service Call: 1-800-858-1166

For Voice Authorization Call: 1-800-228-1111

For Chargeback Support:
Sales Agents and Offices Call: 1-800-627-5008
Merchants Call: 1-800-558-7545


For the Help Desk:


On the Omaha front end Call: 1-800-228-0210
For Terminal/Download Support: Option 3 & 1

On the Nashville front end Call: 1-800-647-3722

On the Buypass front end Call: 1-800-726-2620

On the North front end Call: 1-800-336-1843 Option 3

Welcome to SignaPay. We appreciate your business, and intend to do everything possible to make your SignaPay experience simple and successful.

Nothing is more important to running your business than having control of your cash flow. At SignaPay, we'll seamlessly support you, beginning with our fast and simple boarding process and our assistance depositing your first transactions. And we'll be there to answer questions and offer suggestions as your business grows and your needs change.

SignaPay offers more than simple payments processing. We also offer businesses service add-ons that can mean incremental revenue or working capital.

Our turn-key gift card program not only builds your brand, it creates new customers and keeps your current customers coming back. Reward your loyal customers with our simple rewards program.

Access all your processing information from any computer at any time with our user-friendly online account management tools. And if you're worried about data security, let our top-of-the-line PCI Compliance programs put your mind at ease. You can even make money with our merchant referral program.

This section of our website gives you access to all the forms, documents and contact information you need to change your account information or add new services. Our support staff stands ready to help you with any questions or concerns you might have.

We have also mailed you a starter kit with your imprinter plate, terminal service sticker, keypad overlay and window decals. If you have not received the starter kit, please let us know by calling a support specialist at 1-800-944-1399.

And if you ever need us, please do not hesitate to call.

Thank you again for your very valued partnership.

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