IMPORTANT INFORMATION ABOUT YOUR AMERICAN EXPRESS® CARD ACCEPTANCE PROCESS
April 15, 2015
Dear Valued Merchant:
We have great news about your American Express Merchant Account.
Effective April 23, 2015, your account will be automatically transitioned to a new SignaPay program that will allow you to accept American Express Card charges the same way you do other payment cards today. Going forward, your merchant relationship, including American Express Card acceptance, will be consolidated under SignaPay, and you will have only one contractual, pricing, servicing and processing relationship.
Your business can benefit from:
- Simpler processing and servicing for all payment card transactions
- Pricing of American Express Card transactions set by SignaPay
- One statement for all payment card transactions
- One authorization phone number for all payment card transactions
- One contact for customer service support
- Same funding schedule for all payment card brands
Your rates* and fees for American Express Card transactions will change as
follows on the effective date of April 23, 2015:
- Qualified Rate 2.25%
- Mid-Qualified Rate 2.75%
- Non-Qualified Rate 3.25%
There is nothing that you need to do. Simply continue to process American Express Card transactions exactly the way you do today – we’ll take care of the rest.
A new American Express Card Acceptance Addendum to Agreement containing the terms and conditions for governing yourAmerican Express Card acceptance is enclosed. You can view the American Express Card Acceptance Addendum to Agreement online at www.SignaPay.com/AOB2015 .
If you have any questions, or if you prefer not to be enabled into this program, please contact us at 800-944-1399 or email CustomerService@SignaPay.com within 30 days of this letter.
Processing American Express Card transactions on or after April 23, 2015 will constitute your agreement to all of the terms and conditions contained in this letter and the American Express Acceptance Addendum to Agreement.
You may cancel your American Express Card acceptance at any time without penalty by calling 800-944-1399 or email CustomerService@Signapay.com .
As always, you will continue to have access to the broad network of high-spending and loyal consumer, small business and corporate American Express Card Members throughout the United States. And, through efforts like Small Business Saturday and the Shop Small® movement, American Express is committed to helping drive more customers to small businesses like yours.
Be sure to place the enclosed American Express decal in a prominent location in your business to let Card Members know you now accept American Express Cards, and you welcome their business.
We appreciate your business, and look forward to meeting your needs for American Express Card acceptance. Please don’t hesitate to contact us by calling 800-944-1399 or emailing at CustomerService@SignaPay.com or visiting our website at www.SignaPay.com.